Steve Madden Vex Sneaker

We (www.jlood.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time.

We deliver our products through our reliable local courier partners.

Our Express Delivery: 3-5 working days

This delivery time frame for products located locally and are tagged with the EXPRESS logo.

Our International Standard Delivery: 18-25 working days

During busy times or because the item might be in high demand, the delivery time could take around 20 to 45 days.

Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is. All orders made on Jlood.com are insured from the time of dispatch until they are delivered to your specified delivery address. 

LATE DELIVERY: As per our policy, for the late delivery of order, if the time delay is unreasonable you can be entitled for a refund of cost as per our Return/Refund Policy.

SOMETHING MISSING IN THE DELIVERY: We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).

ORDER CANCEL: Please accept our apologies, occasionally we have to cancel orders for a number of reasons:

Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order.

When the product is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 3 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, we may ask the customer to return it.

Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our website.

If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect item.

RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to our office (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of product, we shall be not liable to accept return from the Customers.

The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.All customers must contact JLOOD LLC for approval before sending or returning any item to us.JLOOD LLC will not be responsible for the returned item without prior notification to JLOOD LLC.Certain products (for e.g. Giftcards) shall be treated as non-refundable items. No refund shall be applicable on the products that are specifically marked as non-refundable.

Note: JLOOD LLC reserves the right of any changes of return policy. Any changes will be updated on our website.

How can I get my Refund?

Our refund policies are simple. You can claim refund by:

Call us at our customer care number 01210999980 or;Send us an email at care@jlood.com or;

Methods of Payment and Refund

When returning an item how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

Refund Cycle

Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.

CANCELLATION POLICY

If you wishes to cancel your purchase order after confirmation,

If the order is not confirmed then you can make cancellation request and we will approve it.If the order already confirmed or in preparation for shipment then no cancellation will be allowed.

For Cancellation you can contact us at our email care@jlood.com. Upon    cancellation, the refund is applicable for our product only at our sole discretion.

All refund will be issue as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.

We take customer feedback very seriously and use it to constantly improve our products and quality of service.

 PARTIAL CANCELLATION

Partial cancellations are allowed subject to confirmation from our back office staff. Partial refund will be made in case of partial cancellation.

UNETHICAL ORDER & CANCELLATION POLICY

In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://com will not be liable to pay any refund to you in all such cases.