Shop the Stylish Collection of GANT Shoes and Bags Online

Help

How can we help?

Where is your store located?

Our showroom is located in Abbas Akkad Nasr City opposite to international garden - QNB Biulding #20 first floor.

Here is our map location:

https://maps.app.goo.gl/rKyq3JW58YVpEC6z7?g_st=ic

Is your products authentic brands?

Yes, we sell only authentic brands.

Can I inspect the order upon delivery?

Yes, we allow our customer to open package upon delivery for inspection.

What is your return policy?

We care about your satisfaction.

If you encounter any issues with your purchase, you can return it free of charge within 14 days if it is defective or incorrect. However, for other types of returns, a standard delivery fee will apply.

Our main goal is to ensure your satisfaction and happiness with our service. For further information please read our return policy.

What is your refund policy?

In the event of a return or cancellation, a refund will be issued.

Refunds will be processed using the same payment method if an online method was used. For orders paid in cash upon delivery, you have the option to receive your refund through wallet or your bank account.

Return shipping fees of 75 EGP will be deducted from your order total refund.

How I can place an order?

You can order online on our website/ App or through our chat services on WhatsApp and Facebook messanger.

In both cases you will be provided with order reference number to future assistance.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by either calling us on 01210999980 during our working hours or through Whatsapp support.

What is the delivery timeframe?

1-3 business days between 12pm to 8pm for Cairo and Giza.
2-5 business days for the rest of Egypt.
A delivery associate will contact you when your order is ready.

What is the delivery fees?

All orders are eligible for free shipping upon accepting the delivery. However, please note that in the event of a return, a delivery fee of 75 EGP will be charged.

What are the installment options?

We provide installment options through various channels, including bank installments, valU, Sympl, Souhoola, Premium Card and Forsa.

What if my product is defective?

Kindly contact our Customer Service department on 01210999980 during our working hours so that we can investigate the issue, confirm the defect, and provide you with a prompt response.

WhatsApp Chat

We are here Happy to help

Tommy

Customer Service

FAQ

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