You can kindly submit a return request by doing this steps below :

• Please Visit your Account center or Click on the profile icon in the store's navigation or go to the Return order.
• Log in to your account.
• Select the order that you want to return from your orders page.
• Click Request return.
• Select the Items you want to return.
• Choose a return reason and add a note for the store.
  
• Click  request return button.

* You will be able to track your Return requests status and Refund status from your Account dashboard / Orders Page.

Refunds are processed within 7 working days from when we receive the item(s).

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you didn't receive refund, please contact us at care@jlood.com. or call us directly on 01210999980

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If your return is accepted, you will be notified by email or you can check return status on your Account Center.

You can always contact us for any return questions at care@jlood.com. Or you can contact us directly on 01210999989.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that
we may evaluate the issue and make it right.

For more info please visit our return policy page.

In the event of a return or cancellation, a refund will be issued.

Refunds will be processed within 7 business days using the same payment method if an online method was used. For orders paid in cash upon delivery, you have the option to receive your refund through wallet or your bank account or store credit.

Return shipping fees of 75 EGP will be deducted from your order total refund.

For more info please visit our refund policy page.