FAQs
How can I place an order?
Placing an order is very easy. Just follow these simple steps and start shopping with us:
Start by signing in to your account. If you do not have a registered account yet then start out by filling our registration form. To start shopping, select the product category link: e.g. ACCESSORIES and you will be directed to a page where all our accessories are present. You can also use our latest product search option to see what is trending these days or seasonal collections and weekly offers through the links on our home page. Or simply start by entering a keyword in the search box on the homepage.
Once you are sure you want to purchase something, select the color, size, quantity, and click on “add to cart”.
You can review the items in your cart by clicking on 'view your cart'.
Once you have reviewed your cart, click on 'checkout' to complete your order.
Can I track my order?
You will receive regular updates about the status of your shipment through SMS and emails. You can track your order through our tracking tool Order Lookup page.
How quickly can I get my order?
Our team does its best to make sure that you receive your orders by the date listed on the product page.
For more information please read our Shipping & Delivery Policy
What are your delivery charges?
We offer free shipping to most of Egypt areas.
For more information if your area is covered under this policy please get in touch with us.
My order is delayed. What should I do?
We apologize for the delay in your product delivery.
You can track your order through our tracking tool Order Lookup page. Simply enter your order number and email address and see if its status has been changed. If it hasn’t, please get in touch with our Customer Support Team.
You can reach our customer support team 24/7 at care@jlood.com or you can contact us through Live Chat.
I want to cancel my order. What should I do?
After you have placed your order, we can’t help you cancel it. You can however return any items, which are no longer required, for a full refund. To know more about our refund service, please read our Return, Refund & Cancellation Policy
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Do you sell fake products?
All our products are 100% original.
How would I know if the size is right for me?
You can go through our size chart where we have described every size and its measurement in detail.
What payment methods do you accept?
We accept Visa and MasterCard credit cards. We also Accept Kiosk E-payments through out Aman and Masary Networks.
What is Jlood’s return policy?
All items must be returned within 14 days of delivery.
Conditions that make you eligible for a refund:
- Your order never reached you.
- Product is damaged.
- Products were delivered later than what was promised.
- Wrong/different product from what has been ordered.
For an item to be returned:
It must be in new condition, must be returned with all its original packaging and accessories and should be unworn.
For more information please read our Return, Refund & Cancellation Policy
I have not received my refund.
Once you qualify for a refund, you will receive it through the same payment method that you used for placing your order. (Credit card refunds can take up to 10 business days to be reflected on your bank account.)
How do I contact you?
Our goal is to make shopping with us as easy as possible, but we understand that you may encounter some problems while doing so. To help you sort your problems, our customer care unit is available 24/7. Leave us an email at care@jlood.com and we will get back to you.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.