Refund policy

Your satisfaction is our priority.

At JLOOD, we want you to shop with confidence. If you're not completely satisfied with your purchase, our return and refund process is designed to be simple, convenient, and transparent.

1. Return Policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • Be in its original condition, unworn and unused.

  • Have all original tags and labels attached.

  • Be returned in its original packaging.

  • Be in the same condition as when it was delivered.

All returned items are subject to inspection and approval by our team.

2. How to Request a Return

You can easily submit a return request online through your JLOOD account.

Follow these simple steps:

  1. Visit the JLOOD Account Center or click the profile icon on our website.

  2. Log in to your account.

  3. Navigate to My Orders and select the order you wish to return.

  4. Click Request Return.

  5. Select the item(s) you would like to return.

  6. Choose the reason for your return and add any relevant notes.

  7. Click Request Return to submit your request.

Once your request has been reviewed, you will receive an email notification regarding its status.

Track Your Return: You can monitor your return request and refund status at any time through your Account Dashboard.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact our customer care team immediately.

We will review the issue and assist you in finding an appropriate resolution.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

Refund Processing Time

Approved refunds are processed within 7–10 business days, depending on the original payment method.

Online Payments

If you paid online using a debit card, credit card, or another electronic payment method, your refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.

Cash on Delivery (COD)

For orders paid in cash upon delivery, you may choose to receive your refund through one of the following methods:

  • Mobile Wallet: Refund transferred to your designated mobile wallet.

  • Bank Transfer: Refund deposited into your bank account.

  • Store Credit: Refund issued as credit for future purchases at JLOOD.com.

Our customer care team will assist you with the necessary details to complete your refund.

5. Refund Delays

If more than 14 business days have passed since your refund was approved and you have not received your payment, please contact our customer care team for assistance.

You can also track your refund status through your JLOOD Account Dashboard.

6. Need Assistance?

Our customer care team is here to help with any questions regarding returns, refunds, or your order.

Email: care@jlood.com

Phone: 01210999980

Website: www.jlood.com

Account Center: account.jlood.com

Thank you for shopping with JLOOD. We appreciate your trust and are committed to making your shopping experience as smooth and enjoyable as possible.