Casablanca Foam Cleaner for Nubuck and Velour

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.

Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible.

You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

Yes, we allow our customer to open package upon delivery for inspection.

We care about your satisfaction.

If you encounter any issues with your purchase, you can return it free of charge within 14 days if it is defective or incorrect.

However, for other types of returns, a standard delivery fee 75 EGP will apply.

Our main goal is to ensure your satisfaction and happiness with our service. For further information please read our return policy.

You can kindly submit a return request by doing this steps below :

• Please Visit your Account center or Click on the profile icon in the store's navigation or go to the Return order.
• Log in to your account.
• Select the order that you want to return from your orders page.
• Click Request return.
• Select the Items you want to return.
• Choose a return reason and add a note for the store.
  
• Click  request return button.

* You will be able to track your Return requests status and Refund status from your Account dashboard / Orders Page.

Our showroom is located in Abbas Akkad Nasr City opposite to international garden - QNB Building #20 first floor. 

Here is our map location:

Location Maps